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Frequently Asked Questions
Getting started
How do I get started with DropShipBuys?+
Sign up at /dropship/trial (no card needed for the Free plan), browse the supplier-vetted marketplace at /dropshipper/marketplace, and add products to your sales catalog. From there, connect a Shopify, WooCommerce, or Wix store and publish — orders flow back to DropshipBuys automatically.
Do I need my own products or inventory?+
No. Every product in the DropshipBuys marketplace is sourced from a vetted supplier that ships directly to your customer. You set your retail price; we handle fulfillment.
How long does supplier approval take?+
Most supplier applications submitted at /dropship/become-a-supplier are reviewed within 24–48 hours. You'll get email + in-portal updates the entire way.
Plans, pricing & limits
How much does it cost?+
We have four plans: Free ($0), Starter ($29/mo), Pro ($99/mo), and Enterprise (custom). Each tier raises your product, store, and source-product limits. Latest pricing is always at /dropship/pricing.
What's the difference between a sales catalog and a store?+
A sales catalog is a collection of products you've curated from the marketplace with your retail pricing. A store is the external destination (Shopify, Woo, Wix, BigCommerce, etc.) where you publish that catalog. One catalog can publish to multiple stores.
What are 'source products' and how do they count toward my plan?+
Source products are the unique upstream supplier listings you've added to any catalog. Re-publishing the same product to multiple stores still only counts as one source product.
Integrations & publishing
Which sales channels can I publish to?+
Today: Shopify, WooCommerce, and Wix as one-click publishers; Amazon, eBay, Etsy, BigCommerce, Squarespace, and Walmart are connectable via OAuth (publishers are rolling out — check Store Connections for status).
How does OAuth setup work? Do I need an API key?+
No keys for you. Click 'Connect' on /dropshipper/store-connections, pick a platform, and authorize through their OAuth screen. We handle tokens + refresh server-side.
What happens when an order comes in on my Shopify (or Woo) store?+
On the next /dropshipper/orders sync (or via webhook when configured), the order is imported into DropshipBuys, routed to the supplier, and tracking flows back to your store automatically.
Can I use a custom domain on my DropshipBuys-hosted storefront?+
Yes — on Pro and Enterprise plans. Go to /dropshipper/stores/[id] → Custom Domain, add a CNAME, and we issue a TLS certificate within minutes.
Themes & branding
How do themes work?+
Each plan unlocks a tier of themes at /dropshipper/themes. Pick one, apply it to a store, and customize colors, fonts, and layout at /dropshipper/stores/[id]/theme. Changes are live the moment you save.
Can I sell under my own brand (white label)?+
Yes — Pro and Enterprise plans include full white-label storefronts. Customers see your brand only; DropshipBuys is invisible to them.
Payments, returns & support
How do payments work? Do I need Stripe?+
You can accept payments through your connected store's native checkout (Shopify/Woo handle the card capture) or via Stripe directly on a DropshipBuys-hosted storefront. Add your Stripe card at /dropshipper/settings/payments — we use Stripe's SetupIntent, never store card numbers.
How are returns handled?+
Configure your return policy at /dropshipper/returns/settings. When a customer requests a return, it routes to you for approval, then to the supplier if applicable. Refunds are issued through whichever processor took the original payment.
How do I reach support?+
Email support@dropshipbuys.com (24-hour response), in-portal chat at /dropshipper/chat, or schedule a live demo at /dropship/demo. Pro/Enterprise plans include a dedicated phone line.