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Privacy Policy

Last updated: January 2025

Data Encryption
All data encrypted in transit and at rest
Your Control
Access, export, or delete your data anytime
Transparency
Clear disclosure of data practices

At DropShipBuys, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dropshipping platform. Please read this policy carefully. By using the Platform, you consent to the practices described herein.

1. Information We Collect

We collect information you provide directly and automatically through your use of the Platform: **Information You Provide:** • Account information (name, email, password, business details) • Payment information (processed securely by third-party providers) • Store configuration and product listings • Customer order data and shipping addresses • Communications with our support team **Information Collected Automatically:** • Device information (browser type, operating system, IP address) • Usage data (pages viewed, features used, time spent) • Cookies and similar tracking technologies • Log data and error reports

2. How We Use Your Information

We use your information for the following purposes: • **Provide Services**: Process orders, manage your stores, and facilitate transactions • **Improve Platform**: Analyze usage patterns to enhance features and user experience • **Communication**: Send account updates, order notifications, and support responses • **Marketing**: Share relevant offers and updates (with your consent) • **Security**: Detect and prevent fraud, abuse, and security threats • **Legal Compliance**: Meet legal obligations and respond to lawful requests We do not sell your personal information to third parties.

3. Information Sharing

We share information only as necessary to provide our services: **With Suppliers**: Order details necessary for fulfillment (shipping address, product info) **With Payment Processors**: Transaction data for payment processing **With Service Providers**: Third parties that help us operate (hosting, analytics, support) **For Legal Reasons**: When required by law or to protect our rights **With Your Consent**: When you explicitly authorize sharing All third parties are bound by confidentiality agreements and data protection requirements.

4. Data Security

We implement industry-standard security measures: • **Encryption**: TLS 1.3 for data in transit, AES-256 for data at rest • **Access Controls**: Role-based access with multi-factor authentication • **Monitoring**: 24/7 security monitoring and intrusion detection • **Audits**: Regular security assessments and penetration testing • **Compliance**: SOC 2 Type II certified infrastructure While we strive to protect your data, no system is 100% secure. We encourage strong passwords and vigilance against phishing.

5. Your Rights

You have the following rights regarding your personal data: • **Access**: Request a copy of your personal data • **Correction**: Update or correct inaccurate information • **Deletion**: Request deletion of your personal data • **Portability**: Export your data in a machine-readable format • **Opt-Out**: Unsubscribe from marketing communications • **Restriction**: Limit how we process your data To exercise these rights, contact privacy@dropshipbuys.com or use the settings in your account dashboard.

6. Cookies & Tracking

We use cookies and similar technologies for: **Essential Cookies**: Required for login, security, and basic functionality **Analytics Cookies**: Help us understand how you use the Platform **Preference Cookies**: Remember your settings and preferences **Marketing Cookies**: Enable personalized ads (with consent) You can manage cookie preferences in your browser settings. Disabling essential cookies may affect Platform functionality. We may use third-party analytics services like Google Analytics. These services have their own privacy policies.

7. Data Retention

We retain your data for as long as necessary to provide services and meet legal obligations: • **Account Data**: Retained while your account is active, plus 7 years after closure • **Transaction Records**: 7 years for tax and legal compliance • **Support Communications**: 3 years after resolution • **Usage Logs**: 90 days for security and analytics • **Marketing Preferences**: Until you opt out You can request earlier deletion, subject to legal retention requirements.

8. International Transfers

Your data may be processed in countries outside your residence: • We primarily store data in the United States • For EU/EEA users, we rely on Standard Contractual Clauses • We ensure adequate protection regardless of location • Data centers meet international security standards By using the Platform, you consent to international data transfers as described.

9. Children's Privacy

The Platform is not intended for users under 18 years of age: • We do not knowingly collect data from children • If we discover child data, we will delete it promptly • Parents/guardians can contact us about child data concerns If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically: • Material changes will be communicated via email or Platform notice • Continued use after changes constitutes acceptance • Previous versions are available upon request • Check the "Last Updated" date for the current version We encourage you to review this policy regularly.

11. Contact Us

For privacy-related questions or to exercise your rights: **Email**: privacy@dropshipbuys.com **Mail**: DropShipBuys Privacy Team 123 Commerce Street, Suite 400 Wilmington, DE 19801 **Data Protection Officer**: dpo@dropshipbuys.com We aim to respond to all requests within 30 days.

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