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Privacy Policy
Last updated: January 2025
Data Encryption
All data encrypted in transit and at rest
Your Control
Access, export, or delete your data anytime
Transparency
Clear disclosure of data practices
At DropShipBuys, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dropshipping platform. Please read this policy carefully. By using the Platform, you consent to the practices described herein.
1. Information We Collect
We collect information you provide directly and automatically through your use of the Platform:
**Information You Provide:**
• Account information (name, email, password, business details)
• Payment information (processed securely by third-party providers)
• Store configuration and product listings
• Customer order data and shipping addresses
• Communications with our support team
**Information Collected Automatically:**
• Device information (browser type, operating system, IP address)
• Usage data (pages viewed, features used, time spent)
• Cookies and similar tracking technologies
• Log data and error reports
2. How We Use Your Information
We use your information for the following purposes:
• **Provide Services**: Process orders, manage your stores, and facilitate transactions
• **Improve Platform**: Analyze usage patterns to enhance features and user experience
• **Communication**: Send account updates, order notifications, and support responses
• **Marketing**: Share relevant offers and updates (with your consent)
• **Security**: Detect and prevent fraud, abuse, and security threats
• **Legal Compliance**: Meet legal obligations and respond to lawful requests
We do not sell your personal information to third parties.
3. Information Sharing
We share information only as necessary to provide our services:
**With Suppliers**: Order details necessary for fulfillment (shipping address, product info)
**With Payment Processors**: Transaction data for payment processing
**With Service Providers**: Third parties that help us operate (hosting, analytics, support)
**For Legal Reasons**: When required by law or to protect our rights
**With Your Consent**: When you explicitly authorize sharing
All third parties are bound by confidentiality agreements and data protection requirements.
4. Data Security
We implement industry-standard security measures:
• **Encryption**: TLS 1.3 for data in transit, AES-256 for data at rest
• **Access Controls**: Role-based access with multi-factor authentication
• **Monitoring**: 24/7 security monitoring and intrusion detection
• **Audits**: Regular security assessments and penetration testing
• **Compliance**: SOC 2 Type II certified infrastructure
While we strive to protect your data, no system is 100% secure. We encourage strong passwords and vigilance against phishing.
5. Your Rights
You have the following rights regarding your personal data:
• **Access**: Request a copy of your personal data
• **Correction**: Update or correct inaccurate information
• **Deletion**: Request deletion of your personal data
• **Portability**: Export your data in a machine-readable format
• **Opt-Out**: Unsubscribe from marketing communications
• **Restriction**: Limit how we process your data
To exercise these rights, contact privacy@dropshipbuys.com or use the settings in your account dashboard.
6. Cookies & Tracking
We use cookies and similar technologies for:
**Essential Cookies**: Required for login, security, and basic functionality
**Analytics Cookies**: Help us understand how you use the Platform
**Preference Cookies**: Remember your settings and preferences
**Marketing Cookies**: Enable personalized ads (with consent)
You can manage cookie preferences in your browser settings. Disabling essential cookies may affect Platform functionality.
We may use third-party analytics services like Google Analytics. These services have their own privacy policies.
7. Data Retention
We retain your data for as long as necessary to provide services and meet legal obligations:
• **Account Data**: Retained while your account is active, plus 7 years after closure
• **Transaction Records**: 7 years for tax and legal compliance
• **Support Communications**: 3 years after resolution
• **Usage Logs**: 90 days for security and analytics
• **Marketing Preferences**: Until you opt out
You can request earlier deletion, subject to legal retention requirements.
8. International Transfers
Your data may be processed in countries outside your residence:
• We primarily store data in the United States
• For EU/EEA users, we rely on Standard Contractual Clauses
• We ensure adequate protection regardless of location
• Data centers meet international security standards
By using the Platform, you consent to international data transfers as described.
9. Children's Privacy
The Platform is not intended for users under 18 years of age:
• We do not knowingly collect data from children
• If we discover child data, we will delete it promptly
• Parents/guardians can contact us about child data concerns
If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically:
• Material changes will be communicated via email or Platform notice
• Continued use after changes constitutes acceptance
• Previous versions are available upon request
• Check the "Last Updated" date for the current version
We encourage you to review this policy regularly.
11. Contact Us
For privacy-related questions or to exercise your rights:
**Email**: privacy@dropshipbuys.com
**Mail**: DropShipBuys Privacy Team
123 Commerce Street, Suite 400
Wilmington, DE 19801
**Data Protection Officer**: dpo@dropshipbuys.com
We aim to respond to all requests within 30 days.